IT Operations Manager
Adapteo is a leading space service provider in Northern and Central Europe. We help society thrive in an ever-changing world. With solutions based on our services and modular building concepts, customers get the impact they want with the flexibility of being able to transform, repurpose, scale up and scale down based on their changing needs. Our business model is circular and sustainable we aim to lead the industry on these topics to drive growth and make a positive impact on the world. Customer applications are in commercial and industrial offices, defense, health care, education, day care, and accommodation. In addition, we provide premium spaces for large events and exhibitions.
What you will do
As IT Operations Manager at Adapteo, you will lead our group-wide IT Operations, ensuring stable, secure and cost-effective IT services across the organisation.
You will oversee outsourced IT delivery, drive continuous service improvement and develop our operational model to support a modern IT environment built around SaaS, Microsoft cloud services and custom applications.
Reporting to the CIO and as part of the IT Management Team, you will play a key role in shaping our future IT operations, including leading the sourcing and transition of our next IT outsourcing partnership.
Responsibilities include:
- Lead IT Operations across workplace IT, Service Desk, infrastructure, networks and cloud services, ensuring reliable delivery and clear accountability across internal teams and external suppliers.
- Manage outsourced IT providers, challenging technical solutions, service quality and costs while driving supplier performance and continuous improvement.
- Own the IT Operations budget, including planning, forecasting, invoice control, cost optimisation and reporting.
- Drive improvements in incident, problem, change, service-level and continuity management, while developing effective operational processes for SaaS, cloud and custom applications, including operational readiness for new solutions.
- Lead the sourcing and transition of Adapteo's future IT outsourcing agreement and manage the IT Operations team.
Your profile
- 10+ years of experience in IT Operations, infrastructure, cloud or IT service delivery, including senior responsibility for outsourced services and team leadership.
- Relevant university degree or equivalent professional experience.
- Strong technical background with earlier hands-on experience in Microsoft 365, Azure, Entra ID, Intune, networks or related technologies, and a solid understanding of SaaS, cloud and privately hosted applications.
- Proven experience managing major IT outsourcing partners, including supplier performance, contracts, commercial negotiations and sourcing or transitioning outsourcing agreements.
- Solid experience in IT service management, including incident, problem, change and continuity management, with a focus on continuous improvement.
- Strong commercial and financial judgement, including experience managing IT budgets, forecasts, supplier costs and invoices, combined with fluent written and spoken English.
We Offer
- Ownership and accountability: You take responsibility, drive issues to resolution and establish clear expectations across internal teams and external suppliers.
- Technical and commercial judgement: You combine technical expertise with financial and business understanding to challenge suppliers and make sound decisions.
- Continuous improvement: You work systematically, identify root causes and implement sustainable improvements in service quality, reliability and efficiency.
- Collaboration and leadership: You bring clarity to complex environments, build effective relationships and lead teams towards shared goals.
Application
If you find this role interesting, feel free to click the apply button to send us your application. We are reviewing applications on an ongoing basis.
We will conduct this recruitment internally and we are not collaborating with external agencies for this role.